Welcome to medicurebazaar.com
At medicurebazaar.com our prime concern is to provide our valued customers a shopping experience which not only provides ease and comfort but also quenches all the queries regarding the online shop for healthcare products.
For the benefit of our customers we have designed these FAQ’S which hopefully will cover and clarify all your doubts that may arise.
Q1. What is medicurebazaar.com?
Ans. Medicurebazaar.com is an online portal for healthcare products which provides doorstep delivery of 100% genuine items, OTC products, health devices and also, specified hospital & healthcare items.
Q2. What is the mode for quick processing and delivery of orders at medicurebazaar.com ?
Ans. We have a normal standard procedure for ordering and delivery of products is done in 2-3 working days. However, for quick and easy order placement we have a QUICK ORDER FORM which allows you to fill in the details and place the order.
Q3. Is it possible to track my order?
Ans. Yes oh yes. You can track your order by logging into your account. You will be updated about the status of the order placed and estimated time of delivery.
Q4. What is the area of coverage for medicurebazaar.com ?
Ans. Medicurebazaar.com has a wide network across India and its roots are deeply rooted on a PAN INDIA level.
Q5. How do I benefit as a consumer if I order from medicurebazaar.com ?
Ans. There are multiple benefits when you order from us. To list a few-
a) Ease, comfort, trust, convenience and affordability.
b) 100% genuine products.
c) Great offers and lucrative discounts
Q6. Can the delivery be scheduled as per my convenience?
Ans. Delivery of products is done through our channel partners. In case, we are not able to reach you at the scheduled time, we will definitely contact you for the same and reschedule.
Q7. What is the return and refund policy at medicurebazaar.com and how?
Ans. Although great care is taken to deliver the products in accordance to the order received. However, in a rare incidence of any deviation or if the product supplied is defective or damaged, a return is definitely possible as per RETURN POLICY. The refund of amount paid will be remitted with in 7 working days after the return of the product has been processed.
Q8. Are there any products which have been exempted from the return policy?
Ans. As per the company norms, only the products having manufacturing defects can be changed/returned, at the sole discretion of the manufacturer. Please refer to our RETURN AND CANCELLATION POLICY for more information.
Q9. How can I know whether medicurebazaar.com does delivery in my area?
Ans. To find out about the delivery options, all you need to do is to enter the pin code of your area. We will respond in yes or no with also an estimated and expected date of delivery.
Q10. What are the different modes of payment which are accepted on your website?
Ans. We accept payments through the following modes-
a) Credit/debit cards
b) Net banking
c) Cash on delivery
Q11. How long does it take to deliver the order?
Ans. The company claims delivery within 2-3 working days of placing the order, however, there may be deviations subject to the delivery location, the type of product ordered and traffic situations. You can also check the delivery status online.
Q12. How will I know that you have received my order?
Ans. As soon as your order is placed, an email and an SMS alert will be sent to your registered email and mobile number respectively from us. The mail and SMS will have your complete order details.
Q13. Is ordering online secure?
Ans. Yes, ordering products online from us is absolutely secure since our website has a SSL certificate.
Q14. Can I receive duplicate copies of the invoices?
Ans. Yes, by logging into your account you can very well take the printout of the previous invoices and can access previous order information also.
Q15.What is your shipping and handling prices?
Ans. Keeping in mind the vast topography of the country, we charge an amount depending upon the location and the product, about which you’ll be notified while ordering. The same policy applies for COD charge.
Q16.What if I need to change my address or suspend delivery of any subscription?
Ans. Every time you order, there is a provision of changing your address. There is also a provision to suspend the subscription when you get mailers from the third party. No orders can be changed once it is dispatched from our warehouse.
Q17. How do I cancel my order?
Ans. It’s pretty easy, just login to your page, go to my orders and cancel the order you do not want or else, give us a call from your registered mobile number, if you have any problem/queries at 1800 890 1199 and will sort it out for you. However, orders once dispatched will not be cancelled.
Q18. How do I know if an item is in stock?
Ans. Since, we are an online portal having our own warehouse, we maintain sufficient inventory of the products displayed on the website. However, in a rare case if a product is not available it will be marked as “OUT OF STOCK”
Q19. How can I change my order?
Ans. Any changes in the order can be done before the shipment by calling our customer care executive at 1800-890-1199 from your registered mobile number or by mailing us at firstname.lastname@example.org .
Q20.How do I modify the quantity of a product in my shopping cart?
Ans. After a product has been selected and added to the wish list, there is a provision to increase or decrease the quantity of the product or delete the product in the order form itself. Modifications can also be done before shipment is dispatched by calling our customer support department at 1800-890-1199 or mailing us at email@example.com or call us at from your registered mobile number.
Q21. Do you accept any insurance plans?
Ans. At present, we do not accept any insurance plans.
Q22. Is it possible to cancel my order after it has been processed?
Ans. Until the time the order is not shipped, it can be canceled. For more details, please refer to the REFUND AND CANCELATION POLICY.
Q23. Can I change my delivery address after I have placed my order?
Ans. Yes, your delivery address can be changed after you have place an order until the product has been shipped. Changes in the delivery address can also be done by calling the customer support department at 1800-890-1199 or emailing us firstname.lastname@example.org .
Q24. My email ID has been changed, what should I do?
Ans. The customer has the right to modify or delete his/her account at any point in time or else you can call us at 1800-890-1199 and we will do it for you.
Q25. Can I order on someone else’s behalf?
Ans. Yes, you can order on someone else’s behalf only through your log in ID and your registered email account. The shipping address can be specified as per need.
Q26. Is it mandatory to register to place an order online?
Ans. No, it is not mandatory to register to order online. You can order with us as a guest user.
Q27. Do the products displayed on the health Shoppe come with a guarantee?
Ans. Yes, the products displayed on the Health Shoppe come with a guarantee, as offered by the manufacturer. The guarantee primarily covers any manufacturing defects and all claims will be settled by the manufacturer only.
Q28. What are medicurebazaar.com privacy and security policy?
Q29. What are the charges for COD?
Ans. COD handling charge depends on the location and the product ordered. The COD handling charges will be informed to you at the time of placing the order.
Q30. How do I register a complaint, if I have any?
Ans. At medicurebazaar.com, utmost care is taken to deliver as per our promises, and we expect to get 100% customer satisfaction. However, in a rare case if you have a complaint which you wish to register and bring to our notice. Kindly mail email@example.com or call us at our customer service number 1800-890-1199 .
Q31. What are the method of order placement and the protocol for delivery?
Ans. After having selected and adding the product to the cart, the customer provides the mandatory details and selects the preferred payment option. The order is confirmed, packaged and delivered within the stipulated time.